# Facebook Messenger Bots

> Messenger and Instagram DM automation for support, leads, and commerce on your Facebook Page.

**URL:** https://bdbots.org/services/messenger

## Overview

Facebook Messenger bots for shops, support desks, and lead capture. Persistent menus, broadcasts, comment-to-inbox, and human handoff. Instagram DMs on the same Meta app when you need one inbox.

## Features

- Automated replies and menus
- Lead capture forms
- Catalog and checkout
- Comment to Messenger
- Instagram DM pairing
- Human handoff

## Use cases

Facebook shops, page support desks, lead magnets, appointment booking, abandoned cart recovery, and comment automation.

## Why BDBOTS

One Meta stack for Page, Messenger, and Instagram DMs. We stay on for token refresh, policy changes, and growth after launch.

## Facebook Messenger bots that sell, support, and capture leads

Your Facebook Page is already where customers ask questions. A Messenger bot answers them, books jobs, and routes hard cases to a human. We also wire Instagram DMs on the same Meta app when you need one inbox.

## What we build

  - **Automated replies**. persistent menus, quick replies, and flows that match how your Page actually talks

  - **Lead capture**. forms, qualifying questions, and CRM or Google Sheet handoff

  - **Commerce**. catalogs, order tracking, and payment links without leaving chat

  - **Comment to Messenger**. turn post comments into private conversations

  - **Instagram DMs**. the same bot logic on Instagram when the Meta app allows it

  - **Human handoff**. live-agent takeover inside Page Inbox when the bot should step aside

## How we deliver

  - **Discovery**. Goals, audience, channels, and constraints

  - **Architecture**. Flows, data model, and API design

  - **Build and test**. Staging access so you can try it before launch

  - **Deploy**. Production hosting, monitoring, and documentation

  - **Support**. Fixes, updates, and scaling after go-live

## Technology

Meta Messenger Platform · Instagram Messaging API · Webhooks · Node.js / Python · PostgreSQL

## Security & reliability

  - **Secure credentials**. API keys and tokens stored in environment variables, never in source code

  - **Access control**. role-based admin commands and audit-friendly logging

  - **Monitoring**. uptime checks, error alerts, and automatic restart on failure

  - **Backups**. database snapshots and deployment rollback procedures

## Pricing & engagement

Every project is scoped individually. No fixed packages. After a free consultation you receive a transparent quote with milestones, deliverables, and optional maintenance.

  
    
      Scope
      Typical timeline
      Best for
    
  
  
    
      **Starter**
      3–10 days
      Single feature, MVP, or pilot
    
    
      **Professional**
      2–6 weeks
      Production launch with integrations
    
    
      **Enterprise**
      6+ weeks
      Multi-bot, high traffic, compliance needs
    
  

Maintenance and hosting plans are available monthly after launch.

## Who this is for

Shops, agencies, and support teams that already run Facebook Pages and want replies that do not sleep.

---
© BDBOTS — https://bdbots.org